When Things Go Wrong

Date: January 2025

No matter how much you plan, things will go wrong. Whether it’s a product flaw, a customer complaint, or a deal falling through — setbacks are inevitable. The key is how you handle them.

Resilience

It’s easy to get discouraged, but resilience is everything. I learned that facing the problem head-on, addressing it quickly, and communicating transparently with your team and customers is the only way to recover.